Need help? Email support@pokeinfo.minsoeaung.dev. Please include your Poke Info version, device model, Android or iOS version, what you expected, and what happened. Screenshots are helpful, but do not send a .pokeinfo backup unless requested for a specific support case.
Backup and restore
Open More > Backup and restore to export a complete snapshot of your player data. Use your device's file picker or share sheet to save it locally or with a storage provider you trust.
Restoring a backup replaces current player data only after Poke Info validates the file, shows its contents, and you confirm Replace. If a backup cannot be validated, your current data remains unchanged.
Keep an extra copy of important backups. Deleting the app or clearing its storage removes local player data.
Artwork or cries do not load
Reference facts and tools work offline, while some artwork and cries load from remote hosts and are cached when available. Check your connection and try again later. Missing remote media does not remove reference information.
Move your data
Export a .pokeinfo backup on your old Android or iOS device, transfer the file using a storage provider you trust, then choose it from Backup and restore in Poke Info on your new device. Review the preview carefully before replacing current data. This replaces data; it does not merge two devices' progress. Keep both apps updated so the receiving app can read the backup.
Pro also includes individual team sharing and duplication. Whole-app backup and restore is free on both platforms. Transferring files does not synchronize later changes between devices.
Restore Pro
Choose Restore Purchase on the Poke Info Pro screen. On Android, use the Google Play account that bought Pro. On iOS, use the Apple Account that bought Pro in the App Store. Connect to the internet to verify the purchase. If it cannot be confirmed, check the store account and try again. Contact support if the problem continues; do not buy Pro again just to troubleshoot.
Android Pro and iOS Pro are separate one-time purchases. Google Play Pro does not unlock App Store Pro, and App Store Pro does not unlock Google Play Pro. To use Pro on both platforms, purchase it separately on each. Moving player data does not move Pro access.
Privacy requests
Poke Info has no user accounts, and player data stays on your device unless you export it. For questions or requests involving support records or Poke Info Pro purchase processing, email support@pokeinfo.minsoeaung.dev.
Unofficial companion
Poke Info is an independent, unofficial companion and is not affiliated with, endorsed by, or sponsored by Nintendo, Creatures Inc., GAME FREAK inc., or The Pokémon Company.